Frequently Asked Questions

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How do I reset my password or get my username?

If you forgot your username or password you can find your username or reset your password.

When you change your password please note the following rules:

  • Must be at least eight characters long.
  • Must contain at least one lower case letter.
  • Must contain at least one upper case letter.
  • Must contain a number (such as 0, 1, 2, etc.).
  • Must contain a special character.
  • Special characters must be #, $, ?, _.
  • First name or last name can not be in the password.

How should I set up my computer's browser settings?

We've created a document which outlines the different ways in which you can setup your computer's browser settings to ensure successful use of the Abbott Study Portal.

Here are some quick tips (for exact step-by-step instructions with pictures please use the document above):

  • Use Microsoft Edge or Google Chrome
  • Add *.sjm.com to your trusted sites and allow pop ups
  • Disable SJM from Compatibility View Settings
  • Clear the Internet Cache of Temporary Files

How do I contact you for help?

Our email address is:

U.S. Phone Support is available Monday-Friday, 7:30 AM to 4 PM (PST)

+1 866 593 2910

International Phone Support is available Monday-Friday, 09:00 to 16:00 (CET)

Privacy Policy, Cookies Policy & Terms of Use

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